COVID-19 DOCTOR'S APPOINTMENT BOOKING UPDATES.

What you need to know before you make an appointment:

Due to the COVID-19 pandemic, most doctors’ appointments will be held virtually, either by phone or video call.

Please note that in office appointments will still require an initial phone or video consultation.

PHONE + VIDEO CONSULTATIONS

What you need to know: 

  • Please allow a one hour window.

  • Be ready and confirm that your phone is near and turned on, with the volume up 15 minutes prior to your expected call window. This is greatly appreciated.

  • Doctor's will likely call from a private or blocked number; but could also call from our office or from their personal cell phone, so please answer all calls at that time.

  • Note: We have a 24 hour cancellation policy. Our no show policy or late cancellation under 24 hours policy is $40 per 10 min time reserved. If you miss your call the doctor will try calling you again. If you miss the second call you will be charged $40 for the missed appointment and you will need to reschedule.

PRESCRIPTION RENEWALS 

Please note that in order to get your prescription renewed you will need to book a phone or video consult with your doctor.  After speaking to your doctor, it may take up to 24 hours for your prescription to be faxed to your pharmacy. Your patience is greatly appreciated.

IN-OFFICE APPOINTMENTS*

* If your doctor decides that an in office visit is essential to your personal health care after your phone or video consult is complete, they will let you know to schedule a date and time for an in office appointment.

What you need to know: 

 

  • Arrive at our office as close to your scheduled appointment time as possible - no earlier than 5 minutes ahead.

  • Do not bring extra people with you unless medically necessary.

  • Face masks are required before entering our clinic and at all times while in the office.

  • There is a three-person maximum in our waiting room; if it is at capacity, please wait outside or in your vehicle for it to clear before entering.

  • A bottle of hand sanitizer is located by the door; please sanitize your hands upon entering our clinic.

  • Physical distancing is in effect: please be mindful of maintaining a 6 feet or 2 metres distance from others.

  • Note:  If you develop a cough, fever, flu-like symptoms, diarrhea, shortness of breath , difficulty breathing, sore throat, sneezing, runny nose, loss of taste or loss of smell please at any time prior to your appointment do not come to our office and instead call us to reschedule your appointment.

STAY HEALTHY & SAFE.

Thank you and we appreciate your understanding and cooperation during these times.

Book an Appointment

Call Today

604.926.1510

fax 604.926.6933

Emergencies

Please dial 911 or visit your nearest hospital

© 2015

Ambleside Medical Centre